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Terms and Conditions

The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.

The Vapour Centre” means Vapour Centre Limited;

Conditions” means these terms and conditions;

Goods” means any goods you purchase under these Conditions;

Services” means any services you order or otherwise purchase under these Conditions and services displayed for sale on the Website;

Us/our/we/seller” means Vapour Centre Limited, a company registered in England and Wales under the number 8934407 with registered office located 75 Westow Hill, Crystal Palace, London SE19 1TX;

Website” means either one of the websites located at www.vapourcentre.co.uk, www.vapourcentre.com or any other URL, which may replace it;

You/Your/buyer” means the person ordering or otherwise purchasing the Goods or Services;

Online Sales” means sales of Goods and Services conducted through the Website;

Personal Information” means the details provided by you on registration;

Product Description” means that part of the Website where certain terms and conditions in respect of the individual Good or Service are provided;

Users” means the users of the Website collectively; and

User Information” means the details provided by you on any application to buy Goods or Services from us via the Website;

1. About Us

www.vapourcentre.co.uk is a site operated by Vapour Centre Limited (“Vapour Centre “, “we” or “us”). We are registered in UK under company number 8934407 and with our registered office at 75 Westow Hill, Crystal Palace, London SE19 1TX. This address should not be used for returns, as this is only our registered address

2. Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

You confirm that you have read these conditions and, you fully understand them and you also agree that these conditions are the only terms (together with your network provider agreement) that rule your relationship with us.

3. Use of Site

WARNING: Some of the products on this website are designed as an alternate devices to tobacco cigarettes and some products contain nicotine – nicotine is addictive – intended for use by existing smokers aged 18 years (21 years where applicable) or over · as an alternative to tobacco cigarettes · Not to be used by children, pregnant or breast feeding women or persons in ill health. If unsure of use please consult your doctor.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Vapour Centre and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Vapour Centre believes that customer conduct violates applicable law or is harmful to the interests of Vapour Centre and its subsidiaries.

4. Our Right To Change These T&C’s

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Products (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

5. Copyright

All content appearing on this Web site is the property of:

Vapour Centre Limited

Copyright © 2014 Vapour Centre. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014 Vapour Centre. All rights reserved.

6. Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Vapour Centre. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Vapour Centre or any third party, except as expressly granted herein.

7. Dispatch & Delivery

Standard Delivery UK postage for all orders are based on Royal Mail prices.

Orders over £50 are delivered free (UK Only).

All orders received will be dispatched within 24 hours of purchase.

Standard Delivery orders are sent by Royal Mail:

  • Royal Mail 1st Class: 1-3 working days including Saturdays.
  • Royal Mail 2nd Class: 2-3 working days including Saturdays.
  • Royal Mail Signed For® 1st Class: 1-3 working days including Saturdays.
  • Royal Mail Signed For® 2nd Class: 2-3 working days including Saturdays.
  • Royal Mail Special Delivery: Guaranteed by 9am®
  • Royal Mail Special Delivery: Guaranteed by 1pm®
  • Royal Mail International Standard: 3-14 working days.

For international orders, you are responsible for checking that the products you order are legal to import into your country. We can accept no claims for packages held or destroyed by your own countries authorities. International shipping can take anything from 3-14 days depending on the country and we ask that you wait a minimum of 14 working days before contacting us about your order.

At certain times of year your order may take a little longer and we ask that you wait 5 working days before contacting us. If you require urgent delivery please use the ‘Special Delivery’ option when placing your order and we recommend that you also use this option for orders over £50 in value.

Items sent by Royal Mail ‘Signed For’ will always require a signature on receipt, so please ensure that someone will be available to take the order.

If you specifically request standard delivery (without signature) you must agree to indemnify us against any losses, if your package is lost in the postal system.

8. Returns & Refunds & Exchanges Policy

You may cancel your Contract at any time prior to receipt of the Dispatch Confirmation.

If you have changed your mind you must return the items to us unused and sealed in its original condition within 7 days of receipt for a refund. Each returned product must include all parts, accessories, instructions and packaging.

If the Product you have ordered is faulty you have 14 days in which to return it. Parcels or items damaged in transit must be reported to us within 2 working days.

Please contact us at info@vapourcentre.co.uk and we will instruct you on how to return the items. Failure to do this will delay your return being processed.

When returning faulty items we may still ask you to return goods yourself. On receipt we will reimburse to you the costs incurred by you provided that the products are faulty and you provide appropriate evidence to support the sums claimed. Goods should only be returned by Royal Mail recorded delivery as this is the only service we reimburse for.

When you return a product to us we will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.

Goods such as starter kits, cartomizers, e liquids or clearomizers cannot be returned unless they are faulty due to hygiene reasons.

Faulty goods will need to be returned to us and we will replace the faulty part of the goods you have received. We will not refund under these circumstances due to hygiene reasons.

We cannot accept back any goods that have been part used.

9. International Import Duty & Taxes

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Vapour Centre is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

10. Our Liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

We warrant to you that any Product purchased from us through our site is of satisfactory quality.

Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or your statutory rights as a consumer.

11. Severance

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. Warranties

All kits come with a 28-day parts warranty from date of receipt. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, might fail or degrade over a period of time. (An electronic cigarette atomizer’s natural lifespan is around 30-60 days, depending on the frequency of use and an electronic cigarette battery’s expected lifespan is minimum 2-3 months). This is not a guarantee that the Consumer will “like” the Electronic Cigarette, simply that it will function as described within the specified timeframe.

Batteries and Atomizers purchased as “singles” i.e. not as part of a multi-pack are also covered by a 28-day warranty period from date of receipt. (This warranty does not cover Low Resistance Atomizers). Each page details the warranty information of the specific product and we recommend that you read this before choosing to purchase.

Any replacement parts are warranted from the date of delivery of the original order.

14. Medical

Our products are not intended to treat, cure or prevent any disease, nor is the information supplied on our site intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, always tell your GP. If you are taking a prescription medicine, please consult your doctor or pharmacist before using any of our products. If you experience an adverse reaction, stop using Vapour Centre Products immediately and seek medical advice. Further, the Vapour Centre products if not used carefully and safely can burn skin and be dangerous to children.

15. Governing Law & Jurisdiction

English law will govern contracts for the purchase of Products through our site. Subject to the remainder of this clause, any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England. Nothing in this clause limits Vapour Centre right to bring proceedings against you (a) in any other court of competent jurisdiction or (b) concurrently in more than one court of competent jurisdiction.

16. Miscellaneous

The Terms and Conditions constitute the entire agreement between you and Vapour Centre with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Vapour Centre with respect to this Web site. No modification of the Terms and Conditions shall be effective unless Vapour Centre authorises it. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

This page (together with the documents referred to on it) sets out the terms and conditions upon which we supply any of the products listed on our website www.vapourcentre.co.uk (our “site”) to you, whether ordered via the site, or by mail or purchased from us at a retail outlet.

Please read these terms and conditions carefully before ordering any Products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Vapour Centre and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.