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Frequently Asked Questions

Electronic Cigarettes

What is an electronic cigarette?

An electronic cigarette consists of four main parts:

1.Battery
The battery unit usually has a lithium-ion battery, which is rechargeable and this powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding charge.

2.Liquid Holder/Container
The liquid holder/container is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (head). This is powered by the battery and heats the E-Liquid, which once inhaled produces vapour.

3.E-Liquid
The eLiquid is the final element of an electronic cigarette and this is available in different flavours, base and strengths.

4.Charger
The charger usually consists of two components, one being the mains adapter and the other being a USB cable connector.

What is the cost?

The costs of electronic cigarettes vary depending on the type. Most beginner kits range from £20-£40, intermediate kits usually cost £40-£60 and advanced kits costs £60 upwards. See our kits section for accurate prices.

In terms of the maintenance cost, this is relatively low as the only items that need to be purchased in the short-term are atomizer heads (if you have a replaceable clearomizer/tank) and E-Liquid. All ranging from £2.50 – £4.00.

Typically, atomizer heads or coils as they are sometimes referred to, last approximately 2-4 weeks. This is all dependent on frequency of use and the battery voltage. The higher the voltage the less the lifespan of the atomizer head will be. All ranging from £5.00 – £20.00.

Another cost saving initiative would be to buy a new inner coil piece rather than a whole new liquid container.

Why are there so many different ecigarettes available?

Different ecigarettes have different functions and come in all shapes and sizes. In addition, there are many ecigarette manufacturers on the market, with each having unique products. This offers the customer a wide range of colours, shapes, sizes and looks to match your outfit or personality. The Vapour Centre is proud to offer such a range to its customers.

What is the best starter kit?

For beginners we recommend ” Innokin iTaste VV 3.0″

Ordering

What do I need to get started?

We recommend that you purchase one of our kits that come complete with everything you need to get started. In addition, we recommend that you purchase extra eLiquid with your kit to ensure that you have sufficient supplies.

Which payment methods do you accept?

We accept the following methods of payment – Mastercard, Maestro, Visa, Visa Debit, American Express and PayPal.

All our payments are processed via our independent secure merchant account. The merchant account will processes the payment externally and no debit/credit card details are stored on our servers.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

What are the delivery options?

We offer free UK delivery on all orders over £50 (second class delivery). In addition, we have First Class, Next Day and International Signed delivery options available at different prices. This may vary with seasonal promotions.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What is the status of my order?

You can check the status of your order in your account on our website. Please note that you have to be registered to view this.

Once you place an order you will receive a confirmation order email, confirming the items ordered. Once your order is dispatched, you will receive an email that evening confirming that your order has been shipped.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item I am looking for is out of stock, when will you have it in?

We receive new stock on a weekly basis so in most cases you will not have to wait long for the products that you are interested in.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

How do I cancel my order?

If you wish to cancel your order please give us a call on “our number”. Please note that, if cancelling your order by email let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier, you can return the unused and unopened goods to us and you will be given a full refund (minus postage costs).

What are your cut-off times?

Our cut-off time is 10pm. We ship orders Monday-Friday and all orders received after 10pm Friday are shipped out on Monday.

Are there any Discounts/special offers?

We have various coupon codes, seasonal offers, sales and promotions that we are constantly looking to offer to our customers so keep checking the “Hot Deals” and “Home Page” for our offers.

Why is my order pending?

The payment for orders are processed through our merchant account and if there is something suspicious about the transaction the independent secure merchant dealing with the transaction put it on hold. Normally, pending orders clear after a couple of hours but if you still think that your order is pending please get in touch with our customer service team via email on info@thevapourcentre.com.

Do you have a loyalty scheme?

Yes, we have a Rewards programme for our customers – please visit our rewards programme page for more information. ‘The more you buy the more you save!’

What name will appear on my bank statement?

The Vapour Centre LTD will be the name shown on your bank statement.

Which countries do you deliver to?

The Vapour Centre delivers to over one hundred countries worldwide. We have an excellent reputation in providing quality products with a premier service. When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost. We have had many customers who have got in touch to say that our delivery times and quality of products are second to none. Although, we can deliver to wherever you are, please bear in mind that every country has their importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.

When will I receive my order?

Delivery times are dependent on the delivery method chosen. For UK orders, please allow up to 5 working days for orders to arrive except for Special Next Day orders. If your order has not arrived please send us an email at info@thevapourcentre.com.

For non-UK orders, please allow up to 14 working days, as there may be delays in the customs office of your country. After this period please contact us at info@thevapourcentre.com.

Also please see the delivery sections for further information.

E-Liquids

What are the ingredients in E-Liquids?

UKAS accredited laboratories have conducted research alongside the hundreds of other similar tests that have been carried out by different bodies within the industry, as well as independent government testing. The multitude of tests demonstrates precisely what is in the liquid ingredients:

  1. Propylene Glycol (PG): Propylene Glycol is high quality pharmaceutical grade, in combination with the nicotine and flavours PG gives you more of a throat hit.
  2. Vegetable Glycerine (VG): Glycerine helps to produce more vapour and holds more flavour. VG is thicker in consistency and holds more flavour.
  3. Nicotine: Optional strengths up to 24mg.
  4. Water
  5. Food grade flavourings that give the eLiquid its taste

There is a lot of information on the web that can teach you all you need to know, but here are some basics:

What Is Propylene Glycol?

  • Propylene Glycol is used in the majority of liquids that people vaporize. It clear and slightly sweet tastes, and has a higher viscosity (thickness) than water. It has been declared as “generally recognised as safe” for human consumption since the 1970’s and we have all been ingesting it in various forms for years; in our foods. Ever taken a tablet for a headache that has a shiny smooth coating? That’s PG in one form. PG is derived from Glycerin, which is in turn derived from vegetables, so you could call it organic, but there is definitely some lab work done to get to the liquid that people vape every day. Because the liquid is thicker than water, but not thick/viscous enough to vape on its own.

What Is Vegetable Glycerin?

  • Vegetable Glycerin is a food additive used to thicken things up and to help preserve them for a longer life. It is a clear liquid, with a slightly sweet taste and has a higher viscosity than water, and PG. Applications include sweeteners that you might choose over sugar in your coffee, or, quite literally; the icing on the cake! It’s used in e-liquids for vaping as a thickening agent, so as to prevent leaks and also as an alternative to PG majority flavours. Considered by some to be a more natural/organic choice of liquid to vape.

What's the nicotine MG rating all about?

As with your preferred cigarette brand, liquids can come in stronger or weaker varieties.

The Milligram rating (mg) on a liquid refers to the amount of Nicotine in that liquid. The higher the rating, the stronger the throat hit, the more harsh the vape and the faster your craving is satisfied. Some people will want a nice harsh taste to their liquids, so that they feel as small a difference between vaping and smoking. These people choose a mid-high mg rated liquid, as it tastes better for them and helps to satisfy their cravings more quickly. Others will be happy to continue with a nice fresh fruity liquid, with a low mg rating. They will enjoy the sensation of still exhaling something, which in turn satisfies their craving for Nicotine and yet is not detrimental to their health; like an old fashioned cigarette made of Tar and 4000 other chemicals. There are even liquids produced with a ZERO mg rating for people who want to drop their vaporizer completely at some stage, and are successfully weaning themselves off by using a 0mg liquid; but still getting all the visual triggers to help satisfy their cravings. Some people have even used 0mg liquids to START vaping, instead of having that one cigar that they always enjoy at Christmas. Why not? It’s a proven fact that vaping a 0mg liquid is safer than lighting a cigar.

What nicotine strength should I choose?

This is up to you.

Are these suitable for vegetarians?

Yes, all our products are suitable for vegetarians.

Why does the eLiquid sometimes change colour?

With some eLiquids when they are exposed to air and light they sometimes change colour, this is perfectly normal. If the eLiquid in your clearomizer turns into a dark brown/black colour, you may need to change your clearomizer or replace the atomizer head in the unit (if it is a replaceable clearomizer).

How long does a 10ml bottle of eLiquid last?

A 10ml bottle should last you approximately 5-7 days, this is for an average user. A standard clearomizer has a 1.6ml capacity and this often lasts a whole day for the average user.

Batteries

My battery won’t charge?

If your battery is not charging it may be due to a number of different factors. Firstly, ensure that the charger you are using is the correct charger for the battery. We recommend that you only purchase chargers from our website to ensure that they work correctly and safely. Next, make sure that you are charging the battery the correct way. Some batteries are charged via the top connection (510 chargers); others such as the iTaste VV 3.0 are charged from the bottom via a micro USB. Mods that take external batteries require an external charger for the battery cells.

Sometimes the contact on the battery may be depressed due to over tightening – a simple fix for this is to raise the pin.

My battery won’t turn on?

Firstly, make sure that your battery is charged significantly before using it. The batteries we send out normally have some charge in them but some may be completely dead and will require charging before use.

Different devices have different methods to turn the battery on. The most common ways to turn the battery on is to press the button 3 times.

If none of these methods work please refer to the specific product page on our website or give us a call on “our number” or email info@thevapourcentre.com.

Which clearomizers/tanks are compatible with my battery?

Batteries or Mods are either 510 or eGo compatible. On a 510 battery you can only use a ‘510’ clearomizer/tank, an Ego clearomizer can be used but you will need an adapter.

Ego style batteries can accept both 510 and Ego clearomizers – no adapters are needed.

A point to note is that when changing different clearomizers and tanks on your battery/mod you may find that a new type of clearomizer/tank does not work. This may happen as different clearomizers/tank have varying pin heights. Therefore, the battery connection plate may be pressed down on – by just a millimetre even. This may not allow a clearomzier or tank to work on your battery. However, there is a simple fix for this, all you have to do is raise the pin/plate on the battery connection by a few millimetres at most.

What is a Passthrough battery?

A passthrough battery gives you the option to charge and vape simultaneously. These batteries usually have a charging port at the bottom of the unit. Our most popular Passthrough battery is the iTaste VV 3.0 battery.

How long do batteries last?

Below are averages for different size batteries, these approximations refer to continuous use (non-stop vaping).

  1. 650mAh battery: 2-3 hours
  2. 1100mAh battery: 3-5 hours
  3. 2600mAh battery: 8-10 hours

Note:

Above approximations are for a fixed voltage of 4volts, turning the voltage higher will give less battery time. Conversely, lowering the voltage will increase battery life.

Clearomizers/Tanks

What is the lifespan of the atomizer and how do I tell it needs replacing?

Atomizer refers to the atomizer head that is in all clearomizers and tanks. The atomizer head refers to the element, which is heated when the battery is activated and this is responsible for producing the vapour.

Typically atomizer heads last for about 2-4 weeks but this is not the case all the time. As they are very fragile they can stop working after a few days if they are used excessively or if the voltage is too high. All atomizers have a Dead on Arrival warranty, this means that as soon as you receive the product you need to test it to see if it works, as soon as it works the warranty period ends. Atomizer heads are referred to as disposable goods and are not meant to last longer than a few weeks.

The majority, of clearomziers/tanks we sell are replaceable units; this means that the only part that needs to be changed within the unit is the atomizer head. You can tell if the atomizer head needs to be replaced when there is a significant lack of vapour or if you get a burning almost smoky taste.

My clearomizer/tank is leaking?

This could be due to you accidentally spilling the liquid through the airway of the atomizer or its faulty. Contact us to discuss on info@thevapourcentre.com.

What are rebuildable atomizers?

Completely rebuildable tanks are primarily aimed at advanced users as some RBAs can be complex to set up.

Newbies can use these products too but it should be noted that they may run in to problems and may not get the unit to work at its optimal level. Essentially, a rebuildable unit has two posts (some have more), one post is positive and the other is negative. In order to get the unit to work a coil needs to be created that goes from the positive post to the negative one. Within this coil there needs to be material that can absorb eLiquid, the most popular type of material is Ekowool. Both the Ekowool and the wire that is used to make the coils are available in varying grades of thickness.

Why are there different resistances?

Different resistances for different volume and strength of smoke.

Can I use the same clearomizer/tank with another liquid?

Yes you can but it is recommended that your have a different tank for each eLiquid you use. This is because unless you clean the clearomizer/tank meticulously, there will always be a hint of the previous flavour.

Why does the eLiquid in my clearomizer/tank change colour?

With some eLiquids when they are exposed to air and light they sometimes change colour, this is perfectly normal. If the eLiquid in your clearomizer turns into a dark brown/black colour, you may need to change your clearomizer or replace the atomizer head in the unit (if it is a replaceable clearomizer).

Product Aftercare

How do I use the products?

The majority of our beginner products are very straightforward to use and have online videos as well as instruction booklets.

How should I maintain the products?

With all the products we sell, we recommend that you treat them with care. Batteries need to be stored appropriately and safely as they can be dangerous if misused.

For example, battery cells should never be stored in your pocket with other metal objects like coins or keys as this can short out the battery and cause a hazard. Battery cells should be stored in a safe area away from metal objects or in a plastic storage container.

I am not happy with my products, what do I do?

The Vapour Centre wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our customer services team to discuss what the issues are on support@vapourcentre.co.uk.

What should I do if I think my product is faulty/not working?

If you think that your products are faulty the first thing to do is to read through our FAQs as the answer to the most common problems can be found here.

Alternatively, you can pick up the phone and give us a call on “our number” or email us at support@thevapourcentre.com.

Can I Use An Electronic Cigarette To Quit Smoking?

This is a very common question and the official answer is NO because Electronic Cigarettes are not Smoking Cessation Devices or licenced pharmaceutical products.

We market our products as a Smoking Alternative.

However, you can use your Electronic Cigarette for any reason you choose providing you are of legal age.

Are Electronic Cigarettes Regulated?

Yes! There is a lot of misinformation on the internet and in the press claiming that Electronic Cigarettes are not regulated, but the term Not Regulated is very misleading and grossly inaccurate. Sales of Electronic Cigarettes are covered by the General Product Safety Directive (GPSD) and general consumer protection laws. Electronic Cigarettes are regulated by several government bodies including CHIP, COSHH, NMO and Trading Standards. Products are inspected, tested and analysed for possible toxicity and dangerous contaminants.

Electronic Cigarettes are regulated in the UK.

Electronic Cigarettes are not regulated as a medicine because the device is not a pharmaceutical product and therefore cannot be regulated by the Medicines and Healthcare products Regulatory Agency (MHRA). Caffeine is another example of a product or drug that does not require regulation as a medicine.

Is There A Danger Of Passive Smoke?

No. There is no physical smoke with an Electronic Cigarette. When someone uses an Electronic Cigarette, they exhale Water Vapour. It is not possible to passively smoke as nothing is burned.